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Top rated service industry books
Here are some top-rated service industry books:
- "Be Your Customer's Hero" by Adam Toporek: A practical guide to delivering exceptional customer service, with strategies and techniques for turning customers into loyal advocates.
- "The Service Profit Chain" by James L. Heskett, W. Earl Sasser Jr., and Leonard A. Schlesinger: A classic book that explores the connections between service, loyalty, and profitability, with case studies and research from top companies.
- "Delivering Happiness" by Tony Hsieh: The founder of Zappos shares his insights on creating a customer-centric culture and delivering exceptional customer service, with practical tips and examples.
- "The Amazement Revolution" by Shep Hyken: A guide to creating a culture of amazement, with strategies for delivering exceptional customer service and building loyalty.
- "Customer Satisfaction is Worthless, Customer Loyalty is Priceless" by Jeffrey Gitomer: A practical guide to building customer loyalty, with strategies and techniques for creating a loyal customer base.
- "TheCustomer Rules" by Lee Cockerell: A former Disney executive shares his insights on delivering exceptional customer service, with 39 rules for creating a customer-centric culture.
- "Hug Your Haters" by Jay Baer: A guide to handling customer complaints and creating a customer-centric culture, with practical tips and examples.
- "The Ultimate Question" by Fred Reichheld: A book that explores the concept of Net Promoter Score (NPS) and how to use it to measure and improve customer loyalty.
- "Service Design" by Andy Polaine, Lavrans Løvlie, and Ben Reason: A comprehensive guide to service design, with practical tools and techniques for creating customer-centric services.
- "Unmarketing" by Scott Stratten: A book that challenges traditional marketing approaches and offers practical tips and strategies for creating a customer-centric culture.
These books offer a range of perspectives and insights on delivering exceptional customer service, building loyalty, and creating a customer-centric culture. They are highly rated and recommended by industry experts and customers alike.
Rating sources:
- Amazon
- Goodreads
- Google Books
- Customer service and marketing publications
Note: Ratings can change over time, and this list is not exhaustive. These books are highly rated and recommended, but it's always a good idea to read reviews and summaries to determine which books are the best fit for your needs.
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